This Privacy Notice explains how Tech Town Swat ("we", "us") collects, uses, and shares personal data when you use UCU (the "Service"). We act as the data controller for personal data processed in connection with the Service.
1. Data we collect
- Account data: name, email, username, password (hashed).
- Shop and business data: shop name, products, inventory, sales, customers, staff records you create.
- Support data: messages and attachments you send us.
- Usage and device data: IP address, browser type, device identifiers, log/telemetry data.
- Cookies: essential cookies for authentication and preferences.
2. How we use your data
- Create and manage your account (contract performance).
- Provide, maintain, and improve the Service (legitimate interests, contract performance).
- Receive subscription payments via EasyPaisa manual transfer (contract performance, legal obligation).
- Provide customer support (contract performance, legitimate interests).
- Prevent fraud and abuse and maintain security (legitimate interests, legal obligation).
- Comply with legal obligations.
3. Who we share data with
- Service providers / subprocessors — hosting, database, analytics, email and support tooling, strictly to operate the Service.
- EasyPaisa — used by you to send subscription payments to our account 03480152906.
- Professional advisers — legal, accounting, and similar advisers under duties of confidentiality.
- Authorities — when required by law or to protect rights, safety, and property.
We do not sell your personal data.
4. International transfers
Your data may be processed in countries outside your own, including by our subprocessors and EasyPaisa transfers within Pakistan. Where required we rely on appropriate safeguards such as Standard Contractual Clauses.
5. Data retention
We keep personal data for as long as your account is active and for a reasonable period afterwards to comply with legal, accounting, or reporting requirements. When no longer needed we delete or anonymise it.
6. Your rights
Depending on your jurisdiction you may have the right to:
- Access the personal data we hold about you;
- Request correction or deletion;
- Restrict or object to certain processing;
- Request portability of your data;
- Withdraw consent where processing is based on consent;
- Lodge a complaint with your local data protection authority.
To exercise these rights, contact us via the Support page.
7. Security
We implement appropriate technical and organisational measures, including encryption in transit, access controls, and database row-level security, to protect your data. No system is completely secure and we cannot guarantee absolute security.
8. Cookies
We use essential cookies to keep you signed in and to remember preferences (such as language and theme). You can manage cookies through your browser settings; disabling essential cookies may impair the Service.
9. Children
The Service is not directed to children under 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal data from children.
10. Changes
We may update this Notice from time to time. Material changes will be communicated through the Service or by email.
11. Contact
Tech Town Swat — contact us via the Support page for any privacy questions or requests.